Terms and Conditions

Terms & Conditions

Last updated: 09/12/2025

Welcome to EliteEdge.
These Terms & Conditions (“Terms”) govern your use of our website, services, and products (collectively, the “Services”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. General Use of the Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree not to use the website for any unlawful, harmful, fraudulent, or malicious purpose.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

We sell a range of performance, lifestyle, and everyday-use products.
All product descriptions, specifications, pricing, images, and availability are subject to change without notice.

We do not guarantee that any product will meet your personal expectations, performance goals, or intended use. Actual results and product performance may vary depending on:

  • user handling

  • installation or setup

  • environmental conditions

  • usage patterns

  • compatibility with other equipment

You assume all responsibility for how you use our products.

3. No Professional Advice

Any information on this website — including usage suggestions, performance claims, instructions, lifestyle guidance, or recommendations — is for general informational purposes only and is not professional advice.

You agree that EliteEdge is not liable for any decisions, actions, or outcomes based on this information.

4. Limitation of Liability

To the fullest extent permitted by law:

EliteEdge is not liable for any direct, indirect, incidental, punitive, consequential, or special damages of any kind, including:

  • personal injury

  • accidents

  • property damage

  • product misuse

  • data loss

  • financial loss

  • business interruption

Your sole remedy for dissatisfaction with your product or the website is to stop using the Services.

Any use of our products — including daily use, fitness use, outdoor activities, installation, training, travel, or general handling — is entirely at your own risk.

This includes, but is not limited to:

  • incorrect installation or setup

  • improper use

  • over-tightening or physical stress

  • incompatibility with other equipment

  • normal wear and tear

  • environmental or weather factors

  • user error

  • damages caused by shipping carriers or third parties

5. Warranty Disclaimer

All products are sold “as is” and without warranties of any kind, express or implied, including:

  • merchantability

  • fitness for a particular purpose

  • durability

  • non-infringement

We do not guarantee product lifespan, performance improvements, or specific results.

Where local consumer laws require a minimum warranty, that minimum requirement applies.

6. Order Processing & Fulfilment

We reserve the right to:

  • refuse or cancel orders

  • limit quantities

  • reject orders that appear fraudulent

  • update or modify product offerings

Processing and delivery timelines are estimates, not guarantees.
We are not responsible for delays caused by:

  • couriers

  • customs

  • supply chain issues

  • holidays

  • circumstances outside our control

7. Shipping, Customs & Import Duties

International orders may incur:

  • VAT/GST

  • customs duties

  • import taxes

  • handling fees

These charges are the customer’s responsibility.
We are not responsible for customs delays, holds, or additional fees.

8. Returns, Refunds & Exchanges

Return eligibility is outlined in our Refund Policy.
All return requests are subject to approval at our discretion.

Shipping fees are non-refundable except where required by law.

9. Accuracy of Information

We make every effort to provide accurate information, but we do not guarantee:

  • the website is error-free

  • product photos perfectly represent the item

  • pricing is always correct

  • inventory levels are perfectly up to date

We may update or correct information without prior notice.

10. Intellectual Property

All content on this website — including text, logos, branding, graphics, images, product designs, and layout — is the property of EliteEdge or its licensors.

You may not copy, modify, distribute, or use our content without written permission.

11. Third-Party Links

Our website may contain links to third-party websites. EliteEdge is not responsible for:

  • the content on those websites

  • their privacy practices

  • any damages arising from their use

Use them at your own risk.

12. User Submissions & Reviews

If you submit any content — such as reviews, photos, testimonials, videos, or messages — you grant EliteEdge a royalty-free, worldwide, perpetual license to use, modify, and display this content for marketing or any lawful purpose.

You confirm that your submissions do not violate any laws or intellectual property rights.

We may remove or edit user content at our discretion.

13. Prohibited Uses

You agree not to:

  • misuse the website

  • upload viruses, malware, or harmful code

  • attempt to bypass security measures

  • scrape or collect data using automated systems

  • impersonate others

  • engage in fraudulent behaviour

Violation may result in account restrictions or legal action.

14. Privacy & Data Protection

Your use of this website is governed by our Privacy Policy.
By using our Services, you consent to our collection, use, and storage of information as described in that policy.

We cannot guarantee the security of electronic transmissions.

15. Indemnification

You agree to indemnify and hold harmless EliteEdge and its employees, owners, and partners from any claims, losses, damages, liabilities, or expenses arising from:

  • your use of our Services

  • your misuse of products

  • any breach of these Terms

  • any violation of laws or third-party rights

16. Force Majeure

We are not responsible for any failure to perform due to causes beyond our control, including:

  • natural disasters

  • war or terrorism

  • supply chain disruptions

  • courier delays

  • government restrictions

  • labour disputes

  • communication outages

17. Changes to These Terms

We may update these Terms at any time without prior notice.
It is your responsibility to check for updates.

Continued use of our Services means you accept any revised Terms.

18. Governing Law

These Terms are governed by the laws of New Zealand, unless local consumer law applies differently.
Any disputes must be resolved in New Zealand courts.

19. Contact Information

For questions or concerns about these Terms, please contact us at:
📧 eliteedgeprosales@gmail.com